Policy

 REFUNDS

 We do not accept refunds and exchanges(applys all on fresh flower and everlasting flowers). If in the rare event that the flowers are damaged, please contact us as soon as possible by phone 236-868-9292 

Flowers are highly sensitive to their environment. Our policy allows exchanges or refunds only on the same day of pickup, as the flowers are guaranteed fresh and without issues at that time. We cannot be held responsible for any damage or changes in condition after pickup.

We recommend picking up or having flowers delivered on the same day they are needed. Unlike traditional flower shops, we don't store flowers for extended periods. Our floral designs are crafted under optimal freshness conditions, and we ensure the flower conditions before they leave our care. Please understand that we cannot address complaints about flowers wilting earlier than expected or issues arising on your end.

Please note that any missed pick-ups during our opening hours are non-refundable. Additionally, if an order is not picked up, we will only hold the flower arrangement for 1 day. After that, the order cannot be picked up, and we do not create a new fresh flower arrangement for missed pick-up orders. Therefore, we cannot be held responsible for the freshness of the flowers.

 CANCELLATIONS

 Customers are required to inform us 7days before the pick up or delivery date for a cancellation. For online orders, a payment service charge of $4.99 will be deducted.Certain product and customized orders are non-refundable.